Privacy Policy

1. What Personal Information We Collect

We may collect the following categories of personal information:

• Contact details — name, email address, phone number, company name, and job title that you provide via tour, quote, or membership forms.
• Account details — email and password used to sign in to the member portal, plus your role (admin or member).
• Membership & billing details — membership tier, assigned space, agreement terms, and payment information processed through our payment provider.
• Booking & support details — meeting room bookings, tour requests, support tickets, and mailroom notifications associated with your account.
• Usage data — pages visited, device type, and approximate location derived from your use of the Service.
• SMS information — your mobile phone number and your consent to receive SMS messages, when you opt in (see Section 4).

2. How Personal Information Is Used

We use the personal information we collect to:

• Schedule and confirm tours, respond to quote requests, and process membership applications.
• Operate your membership, including space assignment, billing, renewals, and key fob administration.
• Manage meeting room bookings, mailroom notifications, and support tickets.
• Send service-related messages, including appointment reminders, account alerts, and administrative notices.
• Send SMS messages you have explicitly opted in to receive (see Section 4).
• Maintain the community directory when you choose to be listed.
• Improve the Service, analyze usage, and ensure security and fraud prevention.
• Comply with legal obligations and enforce our agreements.

3. Who Personal Information Is Shared With

We do not sell your personal information. We share it only as necessary with:

• Service providers — vendors that help us operate the Service, such as our payment processor, email and SMS delivery providers, hosting, and analytics tools. These providers are bound by confidentiality obligations and may use your data only to perform services on our behalf.
• Community directory — information you choose to display (such as name, company, and photo) is visible to other signed-in members when you opt in to the directory.
• Legal authorities — when required by law, court order, or to protect our rights, safety, or property.
• Business transfers — in connection with a merger, acquisition, or sale of all or part of our business, subject to continued protection of your information.

We do not share your personal information with third parties or affiliates for their own marketing purposes.

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, and afterward for as long as required to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of marketing or SMS communications at any time.
• Withdraw consent for processing that relies on consent.

To exercise these rights, contact us at the details below.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

9. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us: